HELP   //   Rental process

What if I want to extend or cancel my reservation?

If anything changes with your original trip dates, either prior to or during the trip itself, contact the host immediately to get their approval.

If the host approves of the date changes, you can click “Suggest new dates” in your guest dashboard and send them over to the host to approve. The host can also do this in their dashboard.

If you need to cancel your reservation, notify the RV host and familiarize yourself with their cancellation policy. Outdoorsy upholds all host cancellation policies as set on their listings.

If you’re in the middle of a booking when changes need to be made, contact both the host and Outdoorsy’s support team at support@outdoorsy.com.

Cancellation policies

Outdoorsy allows host to choose from 3 cancellation policies — flexible, moderate, and strict — that we enforce to protect both hosts and guests. 

Flexible

When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

  • Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

  • If cancelled more than 5 days prior to the start date of the trip:
    • Refunded
      • 100% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
  • If cancelled less than 5 days prior to the start date of the trip:
    •  Refunded
      • 75% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax

Moderate

When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

  • Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

  • If cancelled more than 7 days prior to the start date of the trip:
    •  Refunded
      • 75% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
  • If cancelled less than 7 days prior to the start date of the trip:
    •  Refunded
      • 50% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax

Strict

When a guest makes a reservation with a departure date more than 14 days in advance, a 50% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation total is charged in full.

  • Free cancellation for 48 hours after booking, so long as at least 14 days remain before the trip begins.

  • If cancelled more than 14 days prior to the start date of the trip:
    •  Refunded
      • 50% of the booking total, including tax
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The service fee, including tax
  • If cancelled less than 14 days prior to the start date of the trip:
    •  Refunded
      • Anything paid toward the protection package, including tax
    • Not refunded
      • The entire booking total, including tax
      • The service fee, including tax

Guests must agree to the host’s cancellation policy before booking.

What do terms like ‘booking total’ and ‘service fee’ refer to?

The total cost of a rental on Outdoorsy is broken down into three main components:

  • Booking total: The direct cost of the rental itself, inclusive of the nightly rate x number of nights, plus any add-ons or fees charged by the owner for services like mileage, cleaning, or dumping.
  • Service fee: Helps us keep the lights on and gives guests access to our 24 / 7 customer support team.
  • Protection package: The bundle selected by the guest that can include things like collision and comprehensive coverages, which are active only when the vehicle is with the guest.

How does COVID-19 affect the Outdoorsy cancellation policy?  

We’re currently unable to adapt our policies around the pandemic. Though we made exceptions in March 2020, we’ve since returned to our original cancellation policies put in place for the protection of our valued guests and dedicated hosts.

Before booking a planned vacation or last-minute getaway, please examine the host’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.