Published Aug 29, 2022 Ready for an adventure but not the price tag that comes with it? At Outdoorsy, we believe everyone should have access to the outdoors. That’s why we’re now offering PayPal to book your trip now and pay over time. PayPal’s Pay Later options Pay monthly at 0% APR for trips costing…
You can update your credit card in your account at anytime. If you have a trip booked, be sure to update your card on your trip page. Otherwise, you can update it in your account settings. Add a new card for a trip you already have booked If you already have a trip booked and…
Outdoorsy works hard to ensure that all members are safe, insured and qualified to drive. Becoming a Verified Driver is a required step to protect yourself and the vehicle you are renting Outdoorsy. In order for your Protection Package to be considered active for your trip, you must successfully pass the two-step verification process and…
We offer our $500,000 coverage in all states, but there are some limitations to how this coverage works in New York due to its unique regulatory environment. While we’re working on expanding our offerings there, here’s a look at the current state of NY insurance.
Overview and Declarations Information Outdoorsy coverages are unique in that both the host and guest are protected when renting through Outdoorsy and purchasing a Protection Package. The protections offered are specific to the party and the protection package available and purchased. The information contained herein is specific to the vehicle guest and describes what is…
Purchasing gift cards Gift cards are not available to purchase at this time. Redeeming gift cards To redeem a gift card, add the funds from the card balance to your account: Go to Outdoorsy’s gift card redemption page Enter the 16-digit card number (numbers only, do not include spaces or dashes) Click or tap Redeem…
Outdoorsy owners carefully curate each listing, but in rare cases, you may discover an issue when picking up the RV. If any item listed below qualifies, the renter must notify Outdoorsy immediately by contacting Customer Support at 877-723-7232. The RV condition does not match the description (including cleanliness) The RV is not in a safe…
Peace of mind can be hard to come by these days, but you can find it easily by purchasing the Premium protection package while renting through Outdoorsy. Along with our lowest deductible offering and highest liability protection, Accident Interruption is included at no additional cost to this package. This means if a renter is unable…
It’s always a good rule of thumb to take a safety first approach in any vehicle. That’s why all states require seat belts for every passenger in an RV, including passengers in the cabin area. In addition, Outdoorsy terms and conditions state the following: “Renter acknowledges that Outdoorsy has no control over the number of…
“I sent you an email.” “I didn’t get it.” We all know how this conversation goes. The real person to blame is actually not a person at all—it’s your faulty internet service provider filtering system. Consider this your primer on how to get around the system and make sure you never miss an important email…
Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accident, medical emergency, adverse weather, natural disaster, or more. Trip protection allows you to recoup the investment you made in your trip if you meet the terms and conditions outlined in the plan. Say it’s the day…
Outdoorsy allows hosts to choose among three standardized cancellation policies (flexible, moderate, and strict) that we enforce to protect both hosts and guests. Flexible When a guest makes a reservation with a start date more than 14 days in advance, a 25% reservation deposit is charged when the host accepts the reservation. Otherwise, the reservation…
Planning a trip is an exciting time. But, you’re smart to pay attention to the finer details before making any commitments. That includes things like the cancellation policy and reservation deposit. So, let’s take a look at Outdoory’s. What if I need to cancel right after booking? Once a host accepts a reservation request, a full…
Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to individual listings to see how mileage and generator fees are handled for your booking. If it’s not listed or you have questions, reach out to owners directly for clarification. Often, owners are open…
It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly if you want to share your constraints with them.
Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. If it’s been more than 48 hours, feel free to reach out to an Outdoorsy support agent to follow up on the status of your request.
Each RV owner on Outdoorsy is free to set their own terms for mileage. Some miles may be included in base rental rates and can be dependent on the season. All this information is clearly set out in the description of each vehicle, so you’ll know exactly what’s included before you make the booking.
Search, book, roll. Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. Some owners will want to know a little about you before booking a reservation, and others will want to book immediately.
You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both pick-up and drop-off, you will need to allow extra time for walkthroughs, operational instructions, signing of forms, damage inspections, etc. Plan accordingly! During pickup, give yourself 30-60 minutes to complete everything….
So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your Outdoorsy trip hasn’t started yet, but you’ve decided you want to extend your trip because you can never have enough s’more-tastic fun? Sweet! In either of these cases, we make…
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund without the authorization of the owner, unless it’s due to extenuating circumstances (e.g. a vehicle not being in rentable condition, intentionally misleading information, etc.).
Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for example, stipulate that their vehicles can’t be rented for festivals. And if these specific terms are broken by the renter, that person is fully responsible for any penalty set, and all repairs, cleaning and additional charges…
If you cancel a reservation, your refund amount is determined by: Your host’s cancellation policy. How close you are to starting your trip. If you’d like to request a bigger refund, you can message your host through your Outdoorsy account. Any additional refund will be at their discretion. In rare cases, you may be eligible…
While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a one-way rental for an additional return fee and pick the rental up themselves.
A lot of our owners are pet lovers, but may have restrictions on pets in their vehicles. Check the rules section of each listing to see if they’re “Pet Friendly”.
Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can typically expect to pay an additional fee, based on distance, for delivery/setup options. As always, we encourage you to work directly with owners to find the best options. Make sure you…
Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special license. (This requirement varies by state). That being said, if you’re looking to rent a luxury 45-foot mansion-on-wheels, it would be best to discuss with the owner to make sure you’re…
Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this about Outdoorsy since it allows them to rent more unique rentals for their adventure instead of the typical cookie-cutter RV rental companies. All qualified renters, domestic and international, are covered for rentals in the U.S….
Our guests complete a two-step verification process upon booking a unit through Outdoorsy. If a driver does not automatically pass or is unable to complete either step, there are options for review. Our support team can be reached 24/7 via phone, chat or email and is available to assist with escalating the manual review request. …
